Lea

TSR

Provide technical support for TV, internet, and landline services by troubleshooting connectivity issues, guiding customers through resets and reboots, and escalating unresolved cases to higher-tier support.. Assist with account-related concerns, including billing inquiries, payments, service adjustments, disconnections, and service reinstatements.

TSR

Provide technical support for TV, internet, and landline services by troubleshooting connectivity issues, guiding customers through resets and reboots.. Process service upgrades, add-ons, and new product purchases based on customer needs.. Educate customers on service features, self-help troubleshooting, and optimal equipment usage while ensuring a positive experience through professional and empathetic support.

CSA/SME

Handled billing and account management inquiries, resolving issues efficiently to ensure customer satisfaction.. Offered upgrades to their services and sold mobile services.. Assisted customers with payments, plan adjustments, and retention to keep the customer.. Acted as a Subject Matter Expert, providing guidance to team members and supporting complex escalations.

Made outbound calls to homeowners to offer roofing inspection appointments.. Engaged homeowners in conversations to identify their needs and interest in roofing services.. Scheduled roofing inspections with interested homeowners and confirmed appointment details.. Handled customer questions and objections professionally to encourage appointment bookings.. Maintained accurate records of calls, customer information, and scheduled appointments.. Followed up with prospective customers to improve appointment-setting opportunities.