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Laura
Customer Service Representative with English Expertise at INTOUCHCX and FOUNDEVER
Contato
Competências
Skilled in providing exceptional support, resolving issues efficiently, and enhancing customer satisfaction.
Experienced in troubleshooting digital platforms and guiding users through technical processes.
Effective written and verbal communicator, adept at active listening and conveying technical information clearly.
Capable of analyzing issues quickly and providing practical solutions to diverse customer inquiries.
Proficient in managing multiple support tasks simultaneously while adapting to dynamic environments.
Formação acadêmica
Idiomas
Resumo
Dedicated customer service professional with extensive experience supporting digital platforms in English. Proven ability to troubleshoot, communicate effectively, and enhance user experience. Eager to leverage skills in a dynamic support role.
Principais conquistas
- Delivered 100% English-language technical support, ensuring high customer satisfaction and efficient issue resolution.
- Guided customers through platform usage and troubleshooting, enhancing user experience and operational efficiency.
- Consistently maintained high service standards, managing inquiries and incidents effectively across digital support channels.
Experiência
Customer Service Representative and Tier 2
Provided 100% English-language technical and operational support to users of digital products via phone and email., Guided customers in platform usage, troubleshooting, and support procedures., As a tier 2, assisted agents with operational queries, handled escalation calls, responded to complex emails, and managed critical cases through de-escalation, coaching, and customer recovery.
Customer Service Representative
Provided phone-based technical support and digital platform guidance to English-speaking customers., Resolved inquiries, managed incidents, and ensured high-quality service aligned with client standards.