Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Laura
Customer Support & Troubleshooting
Contato
Competências
Used SQL for data extraction and manipulation in multiple projects
Performed comprehensive data analysis to support decision-making across departments
Created complex spreadsheets, pivot tables, and macros for data management and reporting
Designed dashboards and visual reports using tools like Tableau and Power BI
Coordinated data projects with cross-functional teams to streamline workflow
Formação acadêmica
Resumo
Dedicated data analyst with 3 years of experience optimizing data workflows and delivering insightful analysis in finance and healthcare sectors.
Principais conquistas
- Developed and maintained dashboards for key financial metrics, improving reporting accuracy
- Automated data collection processes reducing manual effort by 30%
- Led a team of 4 analysts in project to optimize data workflows and reporting accuracy
Experiência
Customer Support & Troubleshooting
Technical support assistance in the project we were working on, collecting information about what people liked to watch, whether on television or on the computer., Provided assistance for families to correctly enter their information in order to collect information., Called to ensure everything was working properly and to maintain good communication with the families participating in the project.
Bilingual Customer Service Representative
Provided driver support, helping them deliver packages to safe locations or by calling customers directly for safe package receipt., Marked delivered packages in case drivers had problems with their worker application., Handled customer service calls regarding delivery packages and profile information changes.
Sales Associate
Worked in three of the brand's stores, taking inventory of products, cleaning parts, and providing customer service for refunds, complaints, and purchases at the Guadalajara airport.
Inspected and checked luggage, ensuring the safety of people boarding., Checked main entrances of the airport and other security entrances for employees and pilots., Checked staff badges and the validity of employees and airport accesses.