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Kutala
Customerserviceclerk
Contato
Competências
Demonstrated experience with Bank transactions and statement queries.
Demonstrated experience with Financial services compliance, regulations and security.
Demonstrated experience with Software and financial services systems.
Demonstrated experience with Training of new starters.
Demonstrated experience with Patience.
Formação acadêmica
Resumo
Customerserviceclerk open to new opportunities
Experiência
Customerserviceclerk
Responsible for customer verifications. Card replacements. Opening new accounts. PIN reset. Account queries. Queue management. Customer service
Team leader, Administrator and collections agent
Leading a high performing team of up to 12 agents. Collecting outstanding debt for instore, personal loan and credit card accounts. Admin and record keeping. Payment updates, recons and ITC updates. Managing, coaching, and motivating the team to reach a set of KPI’s monthly. Training and mentoring new team members. Empowering career development and skills growth. Responsible for VOC (voice of customer) feedback. Managed behavioural issues and facilitated ER processes. Administrator for external agencies and debt sale. Collections agent
Call centre agent
Debt collections
Customer Service Clerk
Perform customer verifications and assist with account opening and account-related queries.. Process card replacements and PIN resets while maintaining a professional customer experience.. Manage queues and support efficient customer flow in a busy branch environment.
Team Leader
Led and supported a high-performing team of up to 12 agents for two years.. Managed, coached and motivated team members to achieve monthly KPIs and performance expectations.. Trained and mentored new team members and supported career development and skills growth.. Monitored Voice of Customer (VOC) feedback and addressed behavioural matters, including facilitating ER processes.
Recoveries Administrator
Processed payment updates, reconciliations and ITC updates for external agencies.. Handled debt review queries and maintained accurate administration and records for debt sales.
Collections Agent
Managed collections activities and customer accounts in a financial services environment.
Call Centre Agent – Debt Collections
Handled debt collection activities and customer interactions in a call-centre environment.