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Krizzia
Leasing Manager
Contato
Competências
Experiencia demostrada en Communication.
Experiencia demostrada en Problem solving.
Experiencia demostrada en Organization.
Experiencia demostrada en Team work.
Experiencia demostrada en Empathy.
Formação acadêmica
Idiomas
Resumo
Leasing Manager buscando nuevas oportunidades
Experiência
Leasing Manager
Managed the full leasing cycle, including prospect qualification, lease preparation, and move-in coordination.. Maintained high occupancy levels by following up with leads and addressing their general questions about the properties.. Ensured compliance with company policies, Fair Housing regulations, and leasing procedures while maintaining accurate resident records.. Collaborated with property management and maintenance teams to ensure apartment readiness and deliver an excellent resident experience.. Utilized CRM platforms, Microsoft Outlook, Microsoft Teams, Zoom, and Google Workspace to manage leasing activities, generate reports, and optimize daily operations.
Business Intelligence Specialist
Assessed the performance of organizational processes and systems to identify and propose improvements.. Analyzed organizational data models and established optimization strategies.. Developed tools, documents, processes, and visual materials through data analysis, organizing and applying appropriate formulas to generate visualizations that support decision-making at the executive level.. Automated processes to minimize user difficulties and reduce execution times.. Improved existing processes to enhance end-user efficiency.. Created dashboards using Looker Studio.. Utilized Google Drive, Google Chat, Google Sheets, Excel, Monday.com, and the client's VPN to organize, process, and optimize data sets, facilitating information visualization for end users.
Report Analyst (Business Analytics & Tools Enablement)
Analyzed various organizational processes to implement improvements aimed at optimizing time and resource usage.. Created tools, documents, processes, charts, and data visualizations that were essential for executive decision-making.. Automated processes to enhance user effectiveness and operational efficiency through formulas in Excel and Google Sheets.. Cleaned large data sets to use them as indicators or create visual graphs.
Voice of the Customer
Analyzed customer experience surveys and identified the main opportunities that drove negative results in the company.. Created different strategies to overcome challenges for the identified opportunities.. Communicated with the client based in the United States to discuss improvements needed in the company's processes.. Created visibility of challenges for managers from different areas so they could execute strategies to direct results in a positive way.. Provided analysis to support managers' decision-making.
Customer Experience Analyst
Conducted call audits to identify process and policy failures and knowledge gaps.. Created feedback to address the identified failures.. Presented performance after a certain number of audits to create visibility.. Conducted meetings to share areas of opportunity and suggestions to address gaps in processes, policies, and knowledge.
Team Leader
Developed representatives' skills through the Switch Gear coaching methodology to reach company goals.. Created reports of agent metrics using Microsoft Office programs to inform them about their progress.. Identified areas of opportunity and shared knowledge about how to improve performance.. Monitored employees' attendance, productivity, and schedule compliance for payroll purposes.
Quality Analyst
Conducted different types of audits to ensure company policies and procedures were followed and high quality was maintained.. Shared information to support representatives in learning new procedures.. Stayed up to date with company changes and processes and served as a point of contact for quality-related inquiries.
Freelance Translator
Provided legal and technical translation services to various national and international clients.. Translated official documents from Spanish to English and from English to Spanish, ensuring accuracy and appropriate legal terminology.. Translated documents including powers of attorney, acknowledgements, birth and marriage certificates, diplomas and university degrees, academic transcripts, signature recognition and legalization documents, apostilles, medical certificates, and other legal or technical documents as required by clients.. Met established deadlines while ensuring confidentiality and high-quality deliverables.. Maintained direct communication with clients to clarify doubts, validate terminology, and ensure accuracy of translated content.
Family Law Cases
Assisted in legal processes, particularly family law cases.. Coordinated appointments, notifications, and necessary procedures to advance legal cases.. Supported the management of legal and administrative procedures.. Reviewed, submitted, and followed up on documentation with public and private institutions.. Met with clients to interview them about their expectations and assess whether they had the evidence needed to begin building case files.. Drafted pleadings for submission to the respective court and provided technical and legal assistance in court, along with required documentation, through admission of the case and delivery of a final judgment.