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Kristel
Customer Service advisor II
Contato
Competências
Experiencia demostrada en Python (basic).
Experiencia demostrada en Excel.
Experiencia demostrada en Attention to detail.
Experiencia demostrada en Process-oriented mindset.
Experiencia demostrada en Problem-solving.
Formação acadêmica
Idiomas
Resumo
Customer Service advisor II buscando nuevas oportunidades
Experiência
Customer Service advisor II
Provide customer support through multiple platforms while following strict protocols and quality guidelines. Analyze customer issues and deliver accurate, efficient solutions. Handle sensitive customer information with confidentiality and attention to detail. Work with performance metrics such as KPIs, quality scores, and productivity indicators. Navigate multiple internal systems simultaneously. Maintain high customer satisfaction and compliance standards
Retail Customer Service Associate
Assisted customers with retail inquiries, orders, refunds, and product issues. Ensured accuracy and consistency when processing customer requests. Followed detailed workflows and operational guidelines. Delivered fast, clear, and professional support in a high-volume environment. Contributed to maintaining Amazon’s high service quality standards