Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Kevin
Customer Service Representative
Contato
Competências
Utilized statistical methods to interpret data and generate actionable insights.
Extracted and managed data from relational databases for analysis.
Created complex spreadsheets, pivot tables, and macros for data management and reporting.
Designed and maintained visual dashboards for monitoring KPIs.
Conducted qualitative and quantitative research to understand consumer needs.
Formação acadêmica
Resumo
Experienced data analyst specializing in market research with proven ability to deliver data-driven insights.
Principais conquistas
- Led data collection and analysis for multiple market research projects.
- Developed dashboards and reports to support strategic decision-making.
- Progressed from junior analyst to senior data analyst by taking on increased responsibilities.
Experiência
Customer Service Representative
Taking store complaints, safety and quality concerns, return policy, items availability., Marking items as purchased or notifying registrants about purchases., Filling quality and safety reports.
Customer Service Representative
Account handling: Disputes, card activation, MoneyGram Cash outs, placing card orders, transaction reviewal., Tech Support: User name and password related issues.
United Healthcare Advocate
Delivering claims information and Medicare plan benefits., Replacing member cards, explaining EOB and Evidence of coverage., Helping members to schedule appointments.
Intake Specialist
Gathering information from prospective clients., Setting up appointments, collecting and organizing evidence as required., Case follow ups, call backs or emails as needed.
Virtual Assistant
Following up on claims by calling insurance companies or mortgage companies., Coordinating inspections involving clients and contractors., Organizing documents, following up on possible fire claims.