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K

Kendall

Customer Service Representative

Contato

San José, San José, Costa Rica
Disponível na CazVid
Contato pela CazVid

Competências

Product ManagementAdvanced

Oversaw product development stages, coordinated stakeholder communication, and maintained product roadmaps.

Agile MethodologiesAdvanced

Implemented Scrum practices to facilitate iterative development and team collaboration.

Market AnalysisIntermedio

Conducted market research and competitor analysis to inform product strategy.

Team LeadershipIntermedio

Coordinated cross-disciplinary teams to deliver project milestones on schedule.

User Experience DesignIntermedio

Collaborated with design teams to enhance usability and user engagement.

Formação acadêmica

Undergraduate
National University
Completed 2027

Resumo

Experienced in leading product development from conception through launch, applying agile principles, and collaborating with multidisciplinary teams.

Principais conquistas

  • Led cross-functional teams to develop and launch two major products, increasing user engagement
  • Streamlined product development processes, reducing time-to-market by 15%
  • Managed product lifecycle from concept to deployment, improving customer satisfaction

Experiência

Customer Service Representative

Foundever
Dec 2023 - Mar 2025

Over The Phone Interpreter

Transperfect
Sep 2024 - Present

I provide assistance over the phone translating complex conversations in real time., Some of the industries I work with daily are: financial, medical, insurance., Through my work I help Limited English Proficiency people use different services in the United States.

Customer Advocacy Coach

Foundever
Mar 2025 - Present

Habilidades

Product ManagementAgile MethodologiesMarket AnalysisTeam LeadershipUser Experience Design
Publicado na CazVid - 17 de mai. de 2026
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Contato Kendall