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Kembly
Project Coordinator
Contato
Competências
Experiencia demostrada en Project Coordination.
Experiencia demostrada en Stakeholder Management.
Experiencia demostrada en Ticket Management.
Experiencia demostrada en Supply Chain Operations.
Experiencia demostrada en Process Improvement.
Formação acadêmica
Idiomas
Resumo
Project Coordinator buscando nuevas oportunidades
Experiência
Project Coordinator
Coordinate 100+ hardware installation projects for HP customers with 95% completion rate.. Monitor project schedules, equipment delivery, and technician assignments.. Manage ticket lifecycle from creation through resolution and closure.. Communicate with customers, technicians, and project stakeholders to ensure milestone completion.. Coordinate multiple concurrent projects while maintaining customer satisfaction.
Supply Chain Specialist
Managed out-of-stock orders and backlog resolution.. Created work orders and material orders in Microsoft Dynamics.. Tracked inventory availability and coordinated issue resolution through ticketing systems.. Collaborated with cross-functional teams to improve order fulfillment.
Customer Service Agent
Provided banking-related support via chat channels, addressing account inquiries and service requests.. Assisted customers with credit line applications and requests.. Identified potential fraud concerns and escalated high-risk cases to specialized fraud investigation teams.. Maintained compliance with financial services policies, security procedures, and customer privacy requirements.. Delivered professional customer service while managing multiple customer interactions in a fast-paced environment.
Customer Service Representative
Assisted customers with account recovery and delivery issues.. Resolved order, delivery, and account-related concerns.. Maintained productivity and quality performance standards.