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Kaye
Health Aide
Contato
Competências
Demonstrated experience with Customer service and support.
Demonstrated experience with Written communication.
Demonstrated experience with Active listening.
Demonstrated experience with Conflict resolution and de-escalation.
Demonstrated experience with Problem-solving.
Formação acadêmica
Resumo
Professional profile
Experiência
Health Aide
Assist residents with activities of daily living, including personal hygiene, grooming, dressing, toileting, feeding, and safe mobility, while preserving dignity and independence.. Measure and record vital signs, observe changes in residents’ condition, and promptly report concerns to the supervising nurse or care team.. Support safe transfers, positioning, ambulation, and fall-prevention procedures according to care plans and established protocols.. Provide compassionate, person-centred care while using infection-prevention practices and maintaining a clean, safe environment.. Complete accurate care documentation, follow privacy and safety procedures, and communicate clearly with residents, families, nurses, and other care staff.
Customer Service / Sales Merchandiser
Assisted customers with questions, concerns, returns, exchanges, and refunds in a busy retail environment.. Used point-of-sale systems and handled transactions accurately while maintaining a helpful, professional manner.. De-escalated difficult situations through active listening, empathy, clear explanations, and solution-focused communication.. Supported sales merchandising by organizing and replenishing merchandise and maintaining an inviting shopping environment.. Worked independently, managed multiple customer needs, and collaborated with coworkers to meet daily service expectations.
Customer Service / Sales Merchandiser
Provided friendly, responsive customer service and addressed questions and complaints with patience and professionalism.. Processed returns, exchanges, refunds, and point-of-sale transactions accurately.. Helped customers find products and understand store processes while maintaining a positive experience.. Supported sales merchandising, product organization, and the upkeep of a customer-ready sales floor.. Applied initiative, adaptability, teamwork, and conflict-resolution skills in a fast-paced environment.