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kathleen
After-Hours Service Dispatcher (Contractual)
Contato
Competências
Demonstrated experience with Zendesk.
Demonstrated experience with Freshdesk.
Demonstrated experience with HubSpot.
Demonstrated experience with CRM Service Channel.
Demonstrated experience with ServiceTitan.
Formação acadêmica
Resumo
After-Hours Service Dispatcher (Contractual) open to new opportunities
Experiência
After-Hours Service Dispatcher (Contractual)
Managed after-hours service requests and emergency calls, capturing accurate customer and service details to support timely response.. Coordinated and dispatched technicians based on service needs, urgency, and availability.. Monitored technician availability and service progress, and communicated status updates and estimated arrival times to customers.. Prioritized urgent requests, maintained dispatch records, and handed off pending concerns and key updates to the next shift.. Prepared reports covering after-hours activity, dispatches, and unresolved service requests.
Customer Support / Map Data Operations
Processed user-submitted information to support map accuracy and completeness.. Researched discrepancies in business listings and points of interest and updated internal records.. Followed established procedures and quality standards to maintain accurate data.
Roadside Assistance Dispatcher
Handled calls from members experiencing roadside emergencies, including flat tires, dead batteries, and lockouts.. Collected incident and location details, assessed service needs, and dispatched towing, jump-start, and locksmith providers.. Communicated service details clearly and documented customer requests and actions taken.
Customer Support Associate – Life Insurance (Vanguard)
Handled customer inquiries about policy details, claims, payments, benefits, and service requests through phone, email, and chat.. Explained policy information and procedures in clear, customer-friendly language.. Coordinated with underwriting, claims, finance, and other internal teams to support timely issue resolution.. Maintained accurate interaction records and followed up on customer requests.
Amazon Customer Service – Retail
Assisted customers with order, account, product, and service inquiries through phone, email, and chat.. Researched customer concerns and provided accurate, efficient support.
Customer Service Representative – Retail
Responded to customer inquiries through phone, email, and chat.. Researched and resolved order, account, product, and service concerns while maintaining accurate records.
Technical Support Representative / Sales (Contractual)
Troubleshot product-related technical issues and guided customers through clear, practical solutions.. Communicated professionally while working to resolve customer concerns efficiently.