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Karla
Customer Service Representative
Contato
Competências
Managed customer inquiries via calls and live chat, providing effective solutions to ensure satisfaction.
Handled inbound sales interactions, identified customer needs, and achieved sales targets.
Utilized Zendesk for ticket management and tracking, enhancing customer interaction efficiency.
Proficient in Microsoft Excel and Word for reports, documentation, and data management.
Fluent in English and Spanish, facilitating communication with diverse customer bases.
Formação acadêmica
Idiomas
Resumo
Experienced in inbound customer support and sales, specializing in effective communication, issue resolution, and CRM management. Skilled in Microsoft Office tools and Zendesk, with bilingual communication abilities.
Principais conquistas
- Managed inbound calls and email support, resolving customer inquiries efficiently at OSA.
- Handled incoming calls and closed sales in a single interaction, maintaining high conversion rates.
- Advanced reporting and documentation skills using Microsoft Excel and Word; utilized Zendesk for ticket management.
Experiência
Customer Service Representative
Managed inbound calls and email support., Resolved customer inquiries and account issues efficiently., Advanced use of Microsoft Excel and Word for reports and documentation., Used Zendesk for ticket management and customer tracking.