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Karla
Customer Care Agent
Contato
Competências
Utilizes statistical tools to interpret complex healthcare datasets and extract actionable insights.
Writes and optimizes SQL queries to extract and manipulate data from relational databases.
Creates dashboards and reports using tools such as Tableau and Power BI to present findings clearly.
Manages and organizes patient and clinical data ensuring accuracy and compliance with regulations.
Prepares, analyzes, and visualizes data sets using advanced Excel functions and pivot tables.
Formação acadêmica
Resumo
Experienced Data Analyst specializing in healthcare data with expertise in data analysis, visualization, and database management.
Principais conquistas
- Led the implementation of a new data reporting system, improving data access efficiency
- Developed dashboards that enhanced decision-making processes for clinical teams
- Analyzed large datasets to identify trends, contributing to improved patient care strategies
Experiência
Customer Care Agent
Customer service representative for Grubhub account at Startek Honduras.
Video-Remote Medical Interpreter
Video remote medical interpreter for Cloudbreak account at Intouch CX Honduras.
OTP & VR Interpreter
Over the phone and video remote interpreter for Voyce account at Interactive Contact Center.