Juliana

AGENT CALL CENTER- CUSTOMER EXPERIENCE

Handled and managed calls for customers of a retail chain store in the United States, providing support and guidance throughout the purchasing process.. Created and processed purchase orders, ensuring fast and efficient customer service based on client needs.. Managed refunds, order reshipments, and follow-up on cases related to deliveries, exchanges, or purchase issues.. Resolved customer issues and redirected requests to the appropriate departments to ensure timely solutions.. Created and managed customer accounts, including rewards programs, cashback points, and gift cards.

AGENT- CONCENTRIX- DCS

Managed collections processes through inbound and outbound calls for customers with outstanding credit card balances.. Assisted customers with account statements, payment due dates, and available options to help them resolve their debts.. Monitored and updated customer information in the system to ensure accurate payment records and follow-up activities.. Resolved inquiries related to billing, overdue accounts, and collections processes, providing clear and empathetic customer service.

AGENT- CONCENTRIX-COLLETIONS