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Julian
Customer Service Agent
Contato
Competências
Provided end-to-end support, complaint resolution, and customer communication in hospitality and platform settings.
Engaged in cross-selling, upselling, and closing sales for hotel room bookings and add-on services.
Supported onboarding of new agents and served as a resource for operational questions within customer support teams.
Utilized CRM systems and managed back-office tasks to support customer service and sales processes.
Formação acadêmica
Idiomas
Resumo
Experienced in delivering customer satisfaction, supporting agents, and boosting sales in hospitality and platform support roles.
Principais conquistas
- Handled guest retention and issue resolution for Airbnb and L’Oréal, improving customer satisfaction.
- Supported onboarding and training of new customer support agents, contributing to operational efficiency.
- Owned cross-selling and upselling initiatives, supporting hotel sales and service improvements.
Experiência
Customer Service Agent
Handled guest retention for Airbnb when travelers considered leaving their current stay; resolved issues to encourage guests to continue their reservation., Supported subscription retention for L’Oréal users considering cancellation by addressing concerns and proposing suitable options., Delivered...
Customer Service & Sales Specialist
Owned cross-selling/upselling and closing of room sales for the Linchris hotel portfolio (e.g., higher room categories, add-ons, and packages)., Supported five hotel accounts including JW Marriott Savannah and Fontainebleau Miami Beach, ensuring prompt and effective guest assistance., Transitioned...