Juan

Collections Agent

Logistics Director

Responsible for staff management. Organization of academic company visits. Group-related events organization. Organizer of the event 'All-in Logistics: Sustainability and Security in the Logistics Chain' (November 2023). Managed a business visit to Jamar Distribution Center (Km 2, road to Galapa) in April 2024.

Logistic Coordinator

Worked as a Logistics Coordinator, overseeing daily operational processes to ensure timely and efficient service delivery.. Coordinated with internal teams and multiple external clients, managing communication and expectations across different accounts.. Led cross-functional collaboration, prioritized tasks, and supported team workflow to ensure high performance and KPI compliance.. Acted as a client-facing point of contact, resolving operational issues, tracking shipments, and ensuring service quality across multiple clients in a fast-paced environment.

Collections Agent

Managed delinquent accounts through strategic outbound calls and effective negotiation.. Acted as a client-facing representative, handling high-volume interactions while maintaining strong customer relationships.. Managed multiple accounts simultaneously, ensuring timely follow-ups, payment arrangements, and compliance with recovery targets.