Experienced in delivering high-quality customer support across hospitality, retail, and digital platforms.
Event & Logistics ManagementIntermediate
Skilled in organizing, planning, and managing stage logistics and event operations for music festivals and cultural events.
Media Production & EditingAdvanced
Proficient in magazine production, podcast editing, and music production, ensuring professional quality outputs.
Music Composition & Sound EngineeringExpert
Extensive experience in composing, producing, and engineering sound for musical projects and performances.
Multilingual CommunicationIntermediate
Fluent in English, capable of effective cross-cultural communication in diverse professional settings.
Idiomas
EnglishB2+
Resumo
Juan is a versatile professional with extensive experience in customer service, event logistics, media production, and music. Skilled in coordinating complex projects, delivering exceptional support, and creating impactful content across multiple disciplines.
Principais conquistas
Successfully coordinated stage logistics and managed event planning for Mas que sonidos Music Festival, enhancing operational efficiency.
Led production and editorial processes for Quebrada Arriba Magazine, resulting in improved publication quality and audience engagement.
Contributed to multiple music projects as a producer, co-director, and sound engineer, elevating artistic output and audience reach.
Provided exceptional customer support at Vecchio Forno Restaurant and Sembramos Viverium, ensuring high customer satisfaction.
Supported digital communication and support as a Chat Representative for Dashers, improving response times and customer experience.
Experiência
Customer service, waiter, cashier
Vecchio Forno Restaurant
2023 - 2024
Customer service
Customer service, Gardener
Sembramos Viverium
2022 - Present
Customer service
Support for Dashers - Chat Representative
TaskUs
2024 - 2025
Organizing committee member, manager and stage logistics director
Mas que sonidos Music Festival
2017 - 2022
Management, planning, Stage logistics
Magazine production manager
Quebrada Arriba Magazine
2020 - 2023
Narrative journalism magazine
Recorder, Editor and Postproducer
QA Podcast
2020 - 2023
Music Producer and Co-Director
EscuchArte Guatapé
2015 - Present
Beatmaker, Voice Recorder and Editor
La Baty Films
2018 - Present
Performer, Producer and Composer
Band : Selvático
2016 - Currently
Musician, Sound Engineer and Music Producer
Corporacion Legados
2018 - Currently
Research speaker
Synthesis and digital sampling Seedbed of the Technological Superior School of Arts Debora Arango
2015 - Present
Habilidades
Customer ServiceEvent & Logistics ManagementMedia Production & EditingMusic Composition & Sound EngineeringMultilingual Communication