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Juan
Agent Customer Service
Contato
Competências
Utilized effective communication to resolve customer issues, persuade clients, and facilitate clear information exchange.
Provided support to clients in banking and telecom sectors, managing inquiries, troubleshooting, and service retention.
Addressed financial and fraud issues, applying analytical skills to improve customer experiences.
Engaged customers to retain subscriptions through persuasive communication and relationship management.
Assisted customers with credit card issues, financing, and fraud detection in a banking environment.
Formação acadêmica
Idiomas
Resumo
Experienced professional with over 5 years in customer support, specializing in financial collections, fraud troubleshooting, and subscription retention. Proven ability to communicate effectively, resolve issues efficiently, and retain clients through persuasive strategies.
Principais conquistas
- Handled customer collections and fraud troubleshooting for a US-based bank, ensuring compliance and customer satisfaction.
- Developed persuasive retention strategies at Concentrix, successfully reducing subscription cancellations.
- Gained diverse experience in financial services and telecom customer support, demonstrating adaptable communication skills.
Experiência
Agent Customer Service
Customer service agent, I worked for a localized bank in the United States as a collector of financials that customers could present with their credit cards along with financing and fraud troubleshooting.
Retentions agent
The service he provided in that position was to retain the customer so that he would not stop purchasing the services he could continue to have with his vehicle, he found the method to persuade the customer not to abandon the subscription.