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Josue
Bilingual Customer Service Chat Representative
Contato
Competências
Experiencia demostrada en Customer service.
Experiencia demostrada en Tech Support.
Experiencia demostrada en Cross-Selling & Upselling.
Experiencia demostrada en Fast-Paced Environment Adaptability.
Experiencia demostrada en Active Listening.
Formação acadêmica
Idiomas
Resumo
Bilingual Customer Service Chat Representative buscando nuevas oportunidades
Experiência
Bilingual Customer Service Chat Representative
Provided bilingual (English/Spanish) chat support to postpaid and prepaid Verizon customers, focusing on customer satisfaction and retention.. Handled customer inquiries related to billing, technical support, order tracking, account changes, and product information.. Addressed potential churn drivers by resolving complaints efficiently and offering appropriate solutions to retain customers.. Delivered accurate and efficient service across Customer Service and MultiQ lines of business.. Assisted customers with device and service troubleshooting, minimizing service interruptions and dissatisfaction.. Identified customer needs and performed cross-selling to increase value while strengthening customer loyalty.. Managed multiple chats simultaneously while consistently meeting quality assurance, retention, and performance metrics in a fast-paced environment.
Bilingual Customer Retention / Customer Service Executive Premium
Provided bilingual (English/Spanish) customer support for an international food delivery service, focusing on customer satisfaction and retention.. Acted as a dedicated advisor throughout the order lifecycle, proactively addressing issues to reduce cancellations and customer dissatisfaction.. Managed customer complaints related to orders, delays, and service failures, applying problem-solving strategies to prevent churn.. Maintained constant communication regarding service failures or recurring issues, escalating critical cases to immediate supervisors when necessary.. Analyzed customer feedback and reported trends that could impact customer retention and overall service quality.. Delivered personalized support aimed at building trust, loyalty, and long-term customer relationships in a fast-paced environment.
Customer Service
Provided Spanish customer service and technical support to clients across Latin America.. Resolved technical issues related to Huawei equipment, minimizing service disruptions and improving customer satisfaction.. Delivered timely and accurate information regarding service updates, changes, and relevant announcements.. Managed customer concerns and complaints, applying problem-solving strategies to reduce dissatisfaction and prevent churn.. Collected and reported customer feedback and recurring issues to internal teams to improve service quality and customer retention.. Maintained a customer-focused approach while meeting service quality and performance standards in a fast-paced environment.