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Josue
Senior Customer Service & Sales Representative
Contato
Competências
Delivered high-quality customer support across various roles, ensuring satisfaction and issue resolution.
Troubleshot internet, network, and device issues for residential and business customers.
Assisted in creating new accounts, renewals, and providing detailed product coverage information.
Mentored new hires on sales techniques, CRM, and customer interaction standards.
Supported app usage, reservation management, and instructional activities for students.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with extensive experience in customer service, technical support, and sales, specializing in client satisfaction and issue resolution across telecom and hospitality industries.
Principais conquistas
- Maintained a 95% customer satisfaction score through active listening and empathy.
- Trained and mentored new hires on sales techniques, CRM usage, and quality standards.
- Provided technical support for internet and device connectivity, troubleshooting issues for 60+ daily calls.
Experiência
Senior Customer Service & Sales Representative
Ensuring that the customer that called in didn't hang up the call without making the reservation, and provided assistance booking it online., Maintained a 95% customer satisfaction score via active listening, empathy, and follow-up., Trained and mentored new hires on sales techniques, CRM...
Customer Service
Provided assistance through the process of reporting a lost/stolen credit card and process reissuing a new card and explained the steps to activate it without difficulties.
Technical Support (AT&T DSL / U-verse)
Provided technical support for Internet connections and home & business network connection, assistance troubleshooting the modem connections and status, router wireless connections set up and security, connections to PC, laptop and other devices in the house such as phones and tablets TV’s...
Sales (First American Home Warranty)
Renewed and created new accounts for homeowners who had just purchased their new/used home., Provided information on coverage for the appliances and systems that were covered in the specific house, after a purchase of the property was completed.