Josias

Customer Service Representative

Telerecruiter

Selection Specialist

Selection Coordinator

Successfully executed the selection process, consistently identifying top talent that aligned with both Teleperformance’s client requirements and client profiles.. Implemented advanced screening techniques that enhanced candidate evaluation.. Maintained comprehensive and accurate documentation of all recruitment activities.. Led and supervised a high-performing selection team, managing day-to-day operations and ensuring adherence to BEST follow-up templates.. Collaborated with Training and Operations to align candidate profiles and job requirements.. Streamlined the hiring process through effective use of Teleperformance tools.

Recruitment Manager

Lead and develop the selection team, setting KPIs and ensuring high performance.. Designed and optimized recruitment strategies to improve fill rate and retention.. Partnered with Operations and HR to align hiring with business needs.. Monitored key recruitment metrics and delivered data-driven reports.. Streamlined processes using innovative tools, reducing time-to-fill and mismatches.