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Jonathan
Mortgage Loan Processor
Contato
Competências
Demonstrated experience with Customer service skills.
Demonstrated experience with End-to-end case management.
Demonstrated experience with Microsoft Office (Excel, Word, PowerPoint).
Demonstrated experience with Adobe.
Demonstrated experience with Kingsoft.
Formação acadêmica
Idiomas
Resumo
Mortgage Loan Processor open to new opportunities
Experiência
Mortgage Loan Processor
Responsible for the operational integrity of the loan pipeline, specializing in document verification and adherence to stringent financial guidelines.. Managing multifaceted communications across lenders, title companies, and insurance companies to resolve discrepancies and maintain audit-ready files to expedite funding and closing timelines.
Team Lead
Managed daily productivity for a team of over 11 agents.. Creating packages for internal transactions.. Assisting team members with call-related concerns.. Ensuring call quality met client metrics.. Conducting new orientations for incoming employees.. Facilitating weekly and monthly one-on-one coaching sessions to build rapport.. Providing performance feedback and guidance to ensure team growth.
Online English Tutor
Provide high-quality, personalized English language instruction to a diverse, international student base, catering to varying proficiency levels.. Cultivate an engaging, patient, and adaptive learning environment to build student confidence and communication clarity.