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Jonathan
Customer Experience & Operations Colleague
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Formação acadêmica
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Resumo
Professional profile
Experiência
Customer Experience & Operations Colleague
Deliver efficient operational and administrative support within a high-volume retail environment, ensuring full compliance with UK store standards, health & safety regulations, and trading policies.. Manage high-volume face-to-face and phone enquiries, resolving complex customer service issues efficiently and maintaining excellent communication standards.. Conduct inventory audits, administrative stock reconciliation, and data management using handheld scanners and store systems to ensure operational accuracy.. Collaborate with department leadership to maintain seamless daily store workflows, manage till balances, and support team onboarding.
School Manager (Administrative Lead)
Directed overall day-to-day administrative operations, facility upgrades, and educational compliance, ensuring total alignment with national education governance standards.. Led and mentored high-performing teaching and support staff, establishing key performance metrics and streamlining operational workflows.. Managed multi-stakeholder communications, liaising with local authorities, regulatory bodies, and parents to resolve complex enquiries and maintain institutional standards.. Oversaw facilities management, coordinating facility upgrade projects, enforcing safety protocols, and managing administrative budgets.
Senior IT & Business Operations Manager (Part-Time)
Supervised technology administrative operations and IT asset management, yielding a 50% annual operational improvement.. Managed department budgeting, software licensing agreements, and vendor procurement to ensure strict cost-effectiveness.. Established company-wide data security and usage policies, enforcing regulatory compliance and safeguarding organizational assets.
Communications & Administrative Officer (National Service)
Managed high-volume telephone and email enquiries, resolving public queries promptly and eliminating administrative backlogs.. Assisted senior executives with meeting administration, file preparation, record management, and official documentation.