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Jonathan
Bilingual Logistics Coordinator
Contato
Competências
Experiencia demostrada en Freight and shipment monitoring.
Experiencia demostrada en Delivery exception handling.
Experiencia demostrada en Carrier and warehouse coordination.
Experiencia demostrada en Shipment documentation.
Experiencia demostrada en Client KPI and SLA tracking.
Formação acadêmica
Idiomas
Resumo
Bilingual Logistics Coordinator buscando nuevas oportunidades
Experiência
Bilingual Logistics Coordinator
Monitored freight movements for a U.S. logistics account across a three-year engagement, tracking 50+ shipments per day.. Kept shipment and operational documentation accurate and current across the logistics workflow.. Coordinated status updates, investigated service issues, and told stakeholders what mattered, in English and Spanish.. Tracked client-specific KPIs and escalated issues on time to protect service levels.. Resolved exceptions with internal and external parties, supporting on-time follow-up and shipment visibility.
E-Commerce Manager (Order Operations and Customer Experience)
Monitored delivery exceptions in AfterShip (delays, tracking discrepancies, fulfillment problems) and contacted customers proactively, reducing delay-related tickets by 15%.. Worked with warehouse and logistics teams to investigate inventory and fulfillment discrepancies, [X] cases per month.. Handled 80+ customer inquiries per day at 97% CSAT with a 24-hour first-response SLA.
Collections Specialist
Managed 200+ overdue accounts, collecting up to 85%, with aging reports in Oracle Fusion, Salesforce, and Excel; escalated disputes and reported to leadership.
Property Operations Manager
Coordinated maintenance requests with vendors for a portfolio of up to 150 single-family, multi-family, and condo units, from scheduling through completion, with documented updates.
Bilingual Customer Support
Handled 100+ inbound calls per day under SLA and first-call-resolution standards, with strict privacy and escalation procedures.
Bilingual Representative and Team Leader
Led phone-based technical support, troubleshooting systematically and documenting cases in Zendesk.
Bilingual Customer Service Representative and Team Leader
Led a team of up to 15 bilingual representatives; coached with productivity, quality, and adherence data, improving metrics for each person and for the team.
Customer Service Specialist and Team Leader
Coached up to 15 associates; coordinated custom orders with fulfillment teams for timely execution.