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Jona
Virtual customer service
Currículo em vídeo
Contato
Competências
Provided virtual support to customers for financial and telecommunications services.
Handled support tasks remotely for companies like Cash App and Verizon.
Interacted effectively with clients and team members in a virtual environment.
Managed multiple customer inquiries and support tickets simultaneously.
Formação acadêmica
Resumo
Experienced in virtual customer support for financial and telecommunications companies with a focus on remote assistance.
Principais conquistas
- Served as a virtual assistant for Cash App and Verizon, performing Tier 2 support
- Gained diverse experience in customer support across different companies and platforms
- Established a goal to transition into remote roles for increased stability and experience
Experiência
Provide attention and follow-up to customers before, during and after a purchase or contracting a service., Monitoring of specific cases to solve problems., Monitoring and interaction on social networks., Translation and text supervision of medical prescriptions, legal documents among other texts.
Talent Recruiter for TV and Advertising
Search for new talents for audiovisual projects and promotions., Coordination of a team of professionals in charge., Competitive work to achieve the goals proposed by our clients.
Manager
Monitoring of processes to optimize them and introduce new methodologies., Participation in business meetings and monitoring of objectives., Supervision of the quality of the delivered product to ensure that it complies with what is established., Delegation of responsibilities and hiring of external services., Planning, distribution and monitoring of team tasks., Implementation of administrative control procedures and schedules.
Receptionist/manager
Management of telephone switchboard and incoming emails., Attention to visitors, customers and suppliers who visit the workplace., Maintaining databases and carrying out routine administrative tasks., Orders of office supplies as needed, receipt of courier services and delivery., Resolution of customer problems and complaints, and response to questions and queries.