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John
Dispatch Officer
Currículo em vídeo
Contato
Competências
Handling load planning, dispatch, and freight negotiation support for transportation operations.
Providing support and relationship management to customers at Amazon and in hospitality training settings.
Supporting documentation, procedure updates, and workflow streamlining in dispatch and training environments.
Resolving shipment issues and managing crisis situations effectively across roles.
Utilizing transportation management systems and performing barista training using industry standards.
Formação acadêmica
Idiomas
Resumo
Experienced dispatch coordinator and trainer with a background in logistics, customer support, and hospitality training. Skilled in process improvement, crisis management, and technical systems.
Principais conquistas
- Coordinated dispatch operations for over 30 trucks, managing multiple long-haul trips monthly.
- Developed and documented procedures to improve dispatch efficiency and reduce delays.
- Trained multiple groups of new baristas based on international standards and certifications.
Experiência
Dispatch Officer
Coordinated dispatch operations for 30+ trucks, managing up to 3 long-haul trips per truck monthly., Planned routes, assigned loads, and ensured driver availability using TMS and DAT tools., Communicated with clients and carriers to resolve shipment issues and ensure on-time deliveries., Documented...
Virtual Customer Service
Provide customer service and support to Amazon customers in the USA., Escalate to the right department when needed., Aid the customers with account issues.
Barista Trainer
Coffee and barismo trainer for the gastronomy and tourism area of the institution. Successfully guided three different groups during that period. Theory and practical contents established for the course are based on international standards.
Barista Trainer
Train new Baristas for local and international market based on standards of SCA and international rules. This 40-hour training includes all the basic information about coffee processes and practice of accurate use of espresso machine, brewing methods, basic sensory skills, classic coffee beverages...