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John
Technology Engineer (Information Security)
Contato
Competências
Demonstrated experience with Business client calls.
Demonstrated experience with Active listening.
Demonstrated experience with Clarifying questions.
Demonstrated experience with Clear explanations.
Demonstrated experience with Professional email correspondence.
Formação acadêmica
Resumo
Technology Engineer (Information Security) open to new opportunities
Experiência
Technology Engineer (Information Security)
Communicated with enterprise clients by phone, email, and Microsoft Teams, asking relevant questions, listening to concerns, and explaining next steps clearly.. Managed approximately 5–10 client service requests daily in Ivanti, maintaining accurate records and following up on open items until resolution.. Coordinated with clients, vendors, and internal engineers to gather information, provide timely updates, and hand off requests that required specialist support.. Researched unfamiliar client issues using online documentation, prioritized requests against deadlines, and kept detailed notes for consistent follow-through.
SEO Specialist
Conducted website content research and updated client WordPress and Weebly pages, checking information for accuracy and coordinating requested revisions.