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Johana
Medical Interpreter
Contato
Competências
Created and managed digital content to improve brand visibility and engagement.
Implemented SEO strategies to enhance website ranking and organic traffic.
Managed social media platforms, scheduled posts, and engaged with online communities.
Coordinated marketing campaigns across teams, ensuring timely delivery and resource allocation.
Formação acadêmica
Resumo
Experienced digital marketing professional specializing in content development, SEO, and social media strategy.
Principais conquistas
- Developed and executed comprehensive digital marketing strategies that increased online engagement
- Led content creation and SEO optimization efforts across multiple platforms
- Managed multiple campaigns with cross-functional teams, demonstrating effective coordination and project management
Experiência
Medical Interpreter
Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings., Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients., Ensured clear communication by providing precise interpretation of doctor's instructions, diagnoses, and prescriptions to non-English speaking patients., Followed ethical codes to protect confidentiality of patient medical information.
Customer Service Representative
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.