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Jhon
Teen Counselor
Contato
Competências
Developed and tailored lesson plans and training modules for educational and customer service environments.
Used interactive tools and multimedia to actively involve students in learning activities.
Demonstrated excellent verbal and body language skills in teaching and training roles.
Developed and delivered training modules for customer service teams, monitoring call quality and performance.
Implemented digital tools such as Excel, videos, and interactive quizzes to enhance learning experiences.
Formação acadêmica
Idiomas
Resumo
Experienced educator with a focus on curriculum design, interactive lesson development, and performance monitoring in educational and customer service sectors.
Principais conquistas
- Designed and delivered interactive lessons adjusting to diverse student needs at multiple institutions
- Developed training modules and monitored performance for customer service agents at LATCOM
- Created personalized curriculum plans and utilized multimedia tools to enhance engagement
Experiência
Teen Counselor
Designed, planned, and delivered interactive educational programs for teens aged 12-17, including workshops, games, and themed activities to foster learning and social interaction., Provided individualized support and feedback to teens, ensuring a safe, supportive environment for personal growth...
English Teacher
Developed and taught interactive English lessons for children, teenagers, and young adults, adapting lessons to meet the learning needs of each group., Utilized reports and progress tracking tools (Excel) to evaluate students' learning and provide feedback to institute administrators.,...
English Teacher
Developed and taught interactive English lessons for children, teenagers, and young adults, adapting lessons to meet the learning needs of each group.
Customer Service Trainer (Formador)
Develop and deliver comprehensive training modules to teach contact center agents effective call handling techniques, including tone, empathy, active listening, and conflict resolution., Monitor live calls and review recorded customer interactions to ensure adherence to company policies,...