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Jhoan
Bilingual Operation Agent
Contato
Competências
Utilized statistical tools and techniques to interpret complex datasets for strategic insights.
Designed and maintained databases, optimized queries for faster data retrieval.
Created dashboards using Tableau and Power BI to visualize data trends and support business decisions.
Prepared raw data for analysis by cleaning, transforming, and validating datasets.
Managed multiple projects involving data collection, analysis, and reporting deadlines.
Formação acadêmica
Resumo
Detail-oriented Data Analyst with over 5 years of experience analyzing market data to support strategic decision-making.
Principais conquistas
- Led the implementation of a new data processing system improving efficiency
- Developed dashboards that provided actionable insights for decision-makers
- Progressed from Data Analyst to Senior Data Analyst within 3 years
Experiência
Bilingual Operation Agent
Answer calls and inquiries, providing information about products and services., Listen to and resolve customer issues efficiently., Record call details and update customer databases., Diagnose and resolve technical or product-related issues., Offer additional products and services based on customer needs., Achieve targets like response times, first-call resolution, and customer satisfaction., Manage inquiries via email, live chat, and social media., Participate in training sessions to improve skills and product knowledge.