Janice

Front of House Supervisor

Customer Service Advisor

Front of House/Reception

Front of House/Reception

Pub Manager/Liscensee

Duty Manager/Assistant Manager

Joined the management team during the major refurbishment of the Oak Bar and Bistro.. Responsible for day-to-day guest services and F & B operations and service, overseeing the hotel's multiple bars, functions and events.. Responsible for management rotas/staff rotas and staff management, bankings and daily cash up, social media activity and promotion, diary management and stock control including till programming.

Duty Manager

Originally employed as the reception and rooms manager; due to covid, held a more generalised duty manager role.. Oversaw day-to-day front of house operations in the busy restaurant and coffee shop, training and guiding junior staff.

Shift Manager

Ran all aspects of a busy convenience store.. Managed banking and cashing up procedures, organised stock deliveries to ensure safe and effective distribution of stock, and supervised and trained staff.

Front Of House/Bar Supervisor

Responsible for all aspects of running the bar and front of house operations, including cleaning, service, ordering and junior staff training.. Arranged regular bar entertainment, advertising and managed the business online presence.

Deputy Betting Shop Manager

Managed all aspects of busy betting shops in the absence of the shop manager, complying with gambling commission and legal regulations.. Guided a small team, ensuring efficient processing of customer bets through a nationally used computer EPOS system, making payments and providing customer service.. Managed cash and security, completed regular checks, daily and weekly checks, and maintained paperwork regularly audited by head office.. Assisted with potential problem gambling issues and enforced the Think 21 policy to prevent underage gambling.

Assistant Manager

Assisted the owner/cook in the day-to-day running of a fast-paced café.. Ran front of house, managed the till, coordinated orders and the team, provided customer service and handled problems or complaints.. Responsible for end-of-day cash up, daily banking and maintenance of health and safety records.. Wrote copy for the company website and helped launch a local loyalty card scheme.

Front of house Manager /Head Reception

Managed all front of house/front desk operations.. Took and coordinated bookings for the restaurant, function room and 16 hotel bedrooms.. Ran breakfast and lunch service and assisted on the hotel bar.

Resident Pub Manager

Responsible for all aspects of running and managing a predominantly food-led town centre pub, including ordering and stock control, daily cashiering, cellar management and cleanliness, and overall building security.

Box Office Cashier

Worked in the box office of a 4-screen cinema.. Used a computerised booking system and handled reservations, allocation of bookings, daily end-of-night cash up and banking.

Shift Manager

Originally employed as a part-time bar person and progressed through the company managerial training program to shift manager.. Responsible for opening, closing and running shifts in a busy town centre pub, managing bar, kitchen and cellar operations and ensuring company and brand standards.. Managed cash control, till and safe checks, cash ups and banking.. Managed and coordinated up to 15 staff, including new staff inductions and staff training files.. Ordered stock and products, received and checked deliveries, managed stock, conducted line checks and recorded wastage.

Recruitment Consultant/Administrator

Interviewed candidates and clients over the telephone, matched vacancies with potential employees and helped build a local and national computerised database.. Formatted CVs, wrote job vacancy adverts, and managed the company website and specialised job website sections for the department.. Worked as relief Head Receptionist at Leeming House Hotel Cumbria, relief bar person at Blakey's Blackburn, and relief waiting and banqueting assistant at Stanley House, Blackburn when other candidates could not be sourced.

Housekeeper Manager/Duty Manager

Initially worked as temporary relief housekeeper in a troubleshooting role and was asked by the area manager to stay as head of department.. Created and managed a daily allocating and checking system using the computerised in-house system Fortuna.. Sourced and implemented a new laundry provider and created a base, office, training system, stock control and new linen porter positions.. As head of department for at least 2 shifts per week, served as Duty Manager overseeing reception, conference and banqueting, kitchen and the hotel's 2 rosette Leven Restaurant.

Live in bar Staff

Hotel Receptionist and Bar Assistant

Head Receptionist

Chambermaid; Reception; Waitress; Bar; Assistant Housekeeper Manager