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Jada
Office Manager
Contato
Competências
Demonstrated experience with Epic EHR.
Demonstrated experience with Patient registration.
Demonstrated experience with Insurance eligibility.
Demonstrated experience with Scheduling.
Demonstrated experience with HIPAA.
Formação acadêmica
Resumo
Office Manager open to new opportunities
Experiência
OFFICE MANAGER
Manage daily operations for a high-volume construction staffing branch, coordinating job orders, client service, worker dispatch, recruiting, payroll, invoicing, and accounts receivable.. Dispatch 90-120 workers daily, matching availability, skills, and performance to construction site needs; source qualified workers for same-day and emergency requests.. Maintain client relationships by confirming staffing requirements, communicating assignment changes, handling service concerns, and providing updates on open job orders.. Verify time tickets, pay rates, and assignments for daily payroll; reconcile worker records with job tickets and customer invoices to prevent billing discrepancies.. Generate and distribute invoices, investigate disputed charges, follow up on delinquent accounts, and coordinate account status with internal finance and collections teams.. Recruit and interview applicants, complete onboarding and employment eligibility verification, and maintain personnel files and compliance documentation.. Develop recruiting outreach, flyers, and advertising to strengthen applicant flow.. Maintain branch reports, customer correspondence, and operational records, and coordinate with regional leadership on retention, service, and performance.
FRONT DESK COORDINATOR
Coordinated check-in and guest arrival logistics, managed reservations and booking confirmations, processed payments, and maintained accurate guest folios.. Resolved guest complaints and billing questions, updated reservations, and documented transactions to support clear audit trails and end-of-stay reconciliation.. Trained new front desk staff on service protocols and partnered with housekeeping and maintenance to address room issues and reduce arrival delays.. Monitored peak arrival patterns and helped coordinate shift coverage, guest allocations, and service handoffs during busy periods.
CUSTOMER VERIFICATION REPRESENTATIVE (REMOTE)
Verified customer identity, contact details, and information submitted with auto finance applications through customer calls and review of account records.. Compared application information with supporting documents, identified missing or inconsistent details, and contacted customers to clarify discrepancies.. Documented verification findings and conversations in customer records, keeping notes accurate and organized for follow-up by finance teams.. Explained requested documents and next steps in plain language, answered account questions, and escalated exceptions needing additional review.. Managed a remote call and verification workload while protecting sensitive personal and financial information and providing courteous service.
MEDICAL ASSISTANT EXTERN PT
Conducted patient intake, obtained and documented vital signs and histories, and assisted clinicians during examinations and routine procedures.. Maintained electronic health records and confidential documentation while coordinating scheduling, appointment confirmations, and patient follow-up.. Prepared and stocked treatment rooms, cleaned equipment, and supported efficient room turnover and patient flow.. Reviewed patient histories with the care team, coordinated referrals, and reinforced clinician-provided treatment and follow-up instructions.. Communicated urgent patient needs to clinical staff and helped orient new externs to charting and daily workflow.. Prepared exam rooms and sterilized instruments between patients, maintaining clinic infection-control standards.. Collect urine samples and allocated them to be shipped to lab corp via fed ex.
PATIENT ACCESS
Registered patients in Epic, confirming identity, demographics, insurance information, and visit details to support complete clinical and billing records.. Managed front desk check-in and check-out, assisted patients with paperwork, and explained appointment logistics and next steps.. Verified insurance eligibility and benefits, identified coverage issues, and coordinated preauthorizations and missing documentation before services.. Scheduled visits across departments and providers, processed referrals to specialists and outside facilities, and communicated updates to patients.. Answered patient questions about billing and payments, researched discrepancies, and directed complex account concerns to the appropriate team.. Audited registration records for errors and documentation gaps, corrected information in Epic, and maintained HIPAA-compliant records.. Collaborated with clinical and administrative staff to keep patient flow organized and coached new front desk staff on intake and de-escalation.. Collected co-pays and posted payments at front desk using clinic POS and Epic payment module.. Coordinated same-day referrals with specialty clinics, secured authorization, and communicated next steps to patients.