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Ivonne
Aerial instructor
Contato
Competências
Experience in training students in aerial arts and English language instruction.
Supervised workflows, resolved issues, and evaluated performance of team members.
Handled calls, chats, and emails from international clients at Teleperformance.
Created new strategies for campaigns to improve metric results.
Designed immersion activities for language learning to foster speaking skills.
Formação acadêmica
Idiomas
Resumo
Experienced instructor and team supervisor skilled in teaching, workflow management, and customer service, with a focus on creative education and effective communication.
Principais conquistas
- Instructed students in aerial silks, enhancing their body awareness and skills.
- Managed workflow and team performance at Teleperformance, including training new hires.
- Created immersive activities and supported language learning as an English teacher.
Experiência
Aerial instructor
To give lessons that allow students to increase their knowledge in aerial silks, and body awareness.
Supervisor
Managing workflow of a team by helping and resolving issues and disputes., Training and support new hires., Evaluating performance and provide feedback., Identifying and applying career advance and opportunities., To create new strategies for the campaign in order to show metric's results.
Agent
To take chats and call from United, Canada and Australia, and answer incoming calls, chats and respond to customer's emails.
English teacher
To train English groups of students of all levels defined by the company., To create of immersion activities (Immersion) in order to practice speaking skills with students of different levels., To give support on subjects that present difficulty for students.