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Humberto
Loyalty & Retention Agent with customer service expertise
Contato
Guatemala City, Guatemala, Guatemala
Disponível na CazVid
Competências
Customer ServiceAdvanced
Provided support and solutions to customer inquiries, enhancing customer satisfaction.
Retention StrategiesIntermediate
Implemented retention tactics to maintain customer loyalty and reduce churn.
Communication SkillsAdvanced
Effectively communicated with customers to resolve issues and explain services.
Problem ResolutionIntermediate
Addressed customer concerns through troubleshooting and personalized solutions.
Formação acadêmica
High School Diploma
Bachillerato en Dibujo de Construcción
Idiomas
SpanishNative language
EnglishC2
GermanA2
ItalianA2
Resumo
Experienced in customer engagement, retention, and service support within the telecommunications industry.
Principais conquistas
- Handled customer inquiries and retention strategies at TELUS
- Contributed to customer satisfaction and loyalty initiatives
- Managed complex customer interactions and problem resolution
Experiência
Loyalty & Retention Tier 3 agent
TELUS
April 2021 - Present
Habilidades
Customer ServiceRetention StrategiesCommunication SkillsProblem Resolution
Publicado na CazVid - 3 de jul. de 2025