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Hanna
Medical Interpreter
Contato
Competências
Experiencia demostrada en English–Spanish Interpretation (Medical & General).
Experiencia demostrada en Over-the-Phone Interpretation (OPI).
Experiencia demostrada en Sight Translation Fundamentals.
Experiencia demostrada en Active Listening & Memory Retention.
Experiencia demostrada en Confidentiality, Neutrality & Ethics.
Formação acadêmica
Idiomas
Resumo
Medical Interpreter buscando nuevas oportunidades
Experiência
Medical Interpreter
Facilitate consecutive English–Spanish interpretation between patients and healthcare providers during OPI calls.. Maintain strict accuracy, tone, and register while handling sensitive medical topics in compliance with HIPAA protocols.. Apply active listening and medical terminology expertise to ensure precise understanding across language barriers.. Demonstrate composure, empathy, and professionalism during high-stress and urgent healthcare scenarios.
Over-the-Phone Interpreter (OPI)
Provided consecutive English–Spanish interpretation over the phone for general and service-related interactions.. Supported seamless communication by listening attentively and conveying information accurately and impartially.. Upheld strict confidentiality standards and adapted swiftly to different caller needs.
Bilingual Agent – Technical Support
Delivered English-language chat support and handled customer inquiries, requests, and complaints (PQRS).
Bilingual Agent – Customer Service
Provided customer service and commercial support for international retail campaigns (DSG & Walmart).