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Gilda
Customer service representative
Contato
Guatemala City, Guatemala, Guatemala
Disponível na CazVid
Competências
Customer ServiceAvanzado
Delivered support via chat and phone, ensuring client satisfaction.
Technical SupportIntermedio
Provided technical assistance to customers over phone calls at Telus Digital.
Report ManagementIntermedio
Handled and prioritized reports related to workplace concerns.
Graphics DesignPrincipiante
Applied creative skills in graphics design.
Bilingual CommunicationAvanzado
Communicated fluently in Spanish and English in various support roles.
Formação acadêmica
Bachelors Degree
Liceo Profesional de Computación y Ciencias Comerciales
Completed 2023
Middle School
Instituto Fe y Alegria 9 - 40
Completed 2020
Elementary School
Escuela Oficial Urbana de Niñas No. 50 Indoamericana
Completed 2015
Idiomas
SpanishFull Professional Proficiency
EnglishFull Professional Proficiency
Resumo
Dedicated professional with over 5 years of experience providing quality support via chat, phone, and report management in dynamic environments.
Principais conquistas
- Provided quality customer support via chat and phone at Workplace.
- Supported technical issues and inquiries at Telus Digital through phone assistance.
- Managed reports on workplace ethical concerns, prioritizing call handling at Allied Global.
Experiência
Customer service representative
Workplace/Company
11/2021 - 02/2024
Provided quality customer service via Chat and Phone.
Tech support assistance
Telus Digital
05/2024 - 10/2024
Support via phone calls
Report specialist on ethical concerns
Allied Global
10/2024 - 09/2025
Call priority in reports on workplace related concerns
Habilidades
Customer ServiceTechnical SupportReport ManagementGraphics DesignBilingual Communication
Publicado na CazVid - 17 de mai. de 2026