Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Fernando
Senior guest services officer
Contato
La Romana, La Romana, Dominican Republic
Disponível na CazVid
Competências
Guest ServicesAdvanced
Provided exceptional guest service in hospitality settings, managing guest needs and resolving issues.
Front Desk OperationsAdvanced
Handled front desk functions including check-in, check-out, and guest inquiries at Royal Caribbean.
Service ManagementIntermediate
Supervised service teams and ensured quality service delivery at various hospitality establishments.
Technical Skills (MS Office, Fidelio Software)Advanced
Utilized MS Office for documentation and Fidelio software for cruise ship operations.
Formação acadêmica
Mejia’s institute
Coral Institute
High school
Idiomas
EnglishFluent
Resumo
Hospitality expert with over 5 years of experience in guest service, operations, and team supervision within the cruise and hotel industry.
Principais conquistas
- Managed front desk operations at Royal Caribbean International, handling guest inquiries and service delivery.
- Progressed from Waiter to Restaurant Supervisor, gaining diverse experience in hospitality management.
- Developed expertise in guest services and conflict resolution for high-stakes customer interactions.
Experiência
Senior guest services officer
Royal Caribbean International
2013 - current date
Front desk operations, Dealing with difficult guests, Service management
Guest Services Officer
Hotel Hard Rock
2012 - 2013
Camarero
Sivory Punta Cana
2009 - 2011
Restaurant Supervisor
Paradisus Palma Real
2007 - 2009
Waiter
Coral Canoa
2002 - 2006
Habilidades
Guest ServicesFront Desk OperationsService ManagementTechnical Skills (MS Office, Fidelio Software)
Publicado na CazVid - 17 de mai. de 2026