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Estuardo
Gerente de Capacitación
Contato
Competências
Experiencia demostrada en Learning Strategy.
Experiencia demostrada en Corporate Learning.
Experiencia demostrada en Talent Development.
Experiencia demostrada en Leadership Development.
Experiencia demostrada en Capability Building.
Formação acadêmica
Idiomas
Resumo
Gerente de Capacitación buscando nuevas oportunidades
Experiência
Commercial Training Coordinator
Lead the corporate learning strategy supporting more than 4,000 direct employees and over 3,000 employees from strategic business partners.. Design, execute and continuously improve the Annual Corporate Training Plan aligned with business strategy and commercial objectives.. Direct instructor-led, virtual instructor-led and self-paced learning initiatives across multiple business units.. Deliver more than 1,500 learning events annually through classroom, virtual and blended methodologies.. Manage the corporate Moodle Learning Management System (LMS), including learning paths, assessments, certifications, reporting and learner analytics.. Design organizational capability development initiatives for commercial, technical, customer service and leadership populations.. Develop leadership academies, onboarding programs, technical training, sales enablement initiatives and compliance learning solutions.. Establish learning KPIs and dashboards to measure participation, completion rates, learner satisfaction, knowledge transfer and business impact.. Partner with executive leadership to identify capability gaps and design strategic learning interventions that improve organizational performance.. Coordinate external training providers, internal subject matter experts and multidisciplinary learning projects.. Develop digital learning content using authoring tools and multimedia technologies to increase engagement and knowledge retention.. Promote continuous improvement by integrating new learning technologies, artificial intelligence tools and best practices in corporate education.
Corporate Trainer
Delivered onboarding programs for newly hired employees across commercial operations.. Designed and facilitated product knowledge, customer service and sales training programs.. Developed instructional materials, facilitator guides and participant manuals.. Supported competency development initiatives for front-line employees.. Evaluated training effectiveness through assessments and performance indicators.
Customer Service Representative
Delivered high-quality customer service while consistently exceeding performance standards.. Developed strong communication, problem-solving and customer experience skills that later became the foundation for corporate training responsibilities.
Master’s and Bachelor’s Lecturer
Graduate courses in Managerial Accounting and Budgeting, Corporate Culture Analysis and Redesign.. Undergraduate courses in Statistics Applied to Sales, Compensation Systems and Conflict Resolution.
Master’s Lecturer
Graduate professor in Strategic Management, Human Resources Management, Organizational Development, Business Planning, Research Methodology, HR Statistics and Learning & Development.
Master’s and Bachelor’s Lecturer
Graduate professor in Finance and Organizational Performance Indicators.. Undergraduate professor in Human Resources Metrics.