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Estela
Customer Experience Team Lead
Contato
Competências
Applied active listening, empathy, and communication skills to resolve customer issues and improve service quality.
Led and coached teams in customer service and HR functions to meet organizational goals.
Managed full-cycle recruitment, from sourcing candidates to assisting with onboarding procedures.
Utilized strong verbal and written communication in daily interactions with candidates, team members, and customers.
Balanced multiple responsibilities, including team coaching, issue resolution, and recruitment activities.
Formação acadêmica
Idiomas
Resumo
Experienced team leader with proven skills in customer service, conflict resolution, and recruitment. Adept at fostering collaborative environments and improving service processes.
Principais conquistas
- Led a team of customer service representatives at Alorica, achieving performance and satisfaction targets
- Handled escalated customer issues, ensuring timely resolution to improve customer loyalty
- Managed recruitment and onboarding processes, including candidate sourcing, screening, and interview coordination
Experiência
Customer Experience Team Lead
Led and coached a team of customer service reps to meet performance and satisfaction targets., Handled escalated issues and ensured timely resolutions to enhance customer loyalty., Analyzed customer feedback and recommended process improvements for better service., Collaborated with other teams to...
Human Resources Specialist | Customer Service Specialist
Managed recruitment process, including sourcing, screening, and interviewing candidates for certain Home Care agencies., Communicated with candidates daily, guiding them through the hiring process and addressing questions., Evaluated resumes and required documentation for compliance with agency...