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Estefany
Customer Service Representative
Currículo em vídeo
Contato
Competências
Applied to coordinate deliveries and pickups, and manage dispatch requests in a regional setting.
Organized and prioritized multiple dispatch requests to ensure efficient operations.
Facilitated resolution of logistical challenges encountered during delivery coordination.
Effectively communicated with team and stakeholders regarding dispatch and delivery issues.
Formação acadêmica
Resumo
Experienced logistics professional with expertise in delivery coordination, dispatch management, and problem-solving in regional operations.
Principais conquistas
- Coordinated delivery and pickup schedules in Barranquilla, ensuring timely execution.
- Managed multiple dispatch requests simultaneously, optimizing resource allocation.
- Handled logistical challenges and coordinated resolutions for delivery issues.
Experiência
Customer Service Representative
Addressed patient inquiries about healthcare services and benefits., Guided clients on claims and underwriting processes., Educated members on plan coverage: dental, vision, transportation, etc.
Customer Service Representative
Managed high-volume billing, collections, and retention calls., Resolved device and service-related issues with technical skill.
Operations Accelerator
Monitored freight and coordinated multi-modal shipments., Ensured on-time and accurate delivery.
Call Center Agent
Responded to inquiries on dental claims, payments, and policies., Promoted new insurance products and policy updates.
English Virtual Tutor
Delivered virtual English lessons tailored to student needs.