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Estefania
Quality Assurance Analyst with diverse language and technical skills
Contato
Hermosillo, Sonora, Mexico
Disponível na CazVid
Competências
Quality AssuranceIntermediate
Applied quality assurance principles in customer service and sales environments.
Customer ServiceIntermediate
Provided bilingual customer support, handling escalations and inquiries.
LanguagesExpert
Proficient in Spanish, English, and Portuguese for diverse communication needs.
Technical SkillsIntermediate
Utilized tools like Microsoft Excel and spreadsheet analysis in professional tasks.
Soft SkillsAdvanced
Demonstrated teamwork, leadership, adaptability, and problem-solving abilities.
Formação acadêmica
Bachelor’s Degree
Cobach Nogales
Completed 2018
High School Diploma
University of Sonora
Completed Present
Idiomas
SpanishNative
EnglishAdvanced
PortugueseLearning
Resumo
Multilingual quality assurance and customer service professional with technical expertise and soft skills applicable in diverse business environments.
Principais conquistas
- Gained experience in quality assurance processes and customer service
- Developed multilingual communication skills in Spanish, English, and Portuguese
- Applied technical skills in spreadsheet analysis and escalation management
Experiência
Quality Assurance Analyst
ListenTrust
Dic 2023 - Now
Bilingual Customer Service Agent
Wellness Marketing
Habilidades
Quality AssuranceCustomer ServiceLanguagesTechnical SkillsSoft Skills
Publicado na CazVid - 3 de jul. de 2025