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Emmanuel
Project Coordinator
Contato
Managua, Managua Department, Nicaragua
Aberto a trabalho remoto
Disponível na CazVid
Competências
CommunicationAvanzado
Applied effective communication skills in customer service, project management, and team supervision.
Customer ServiceIntermedio
Provided support and handled client interactions in call and chat environments at BPO companies.
Project ManagementIntermedio
Participated in the implementation, evaluation, and monitoring of social service projects.
Medical Records ManagementPrincipiante
Processed and managed medical records requests in a legal and immigration context.
Formação acadêmica
Graduated
Universidad Centro Americana UCA
Completed 2019
Idiomas
SpanishBilingual
EnglishBilingual
Resumo
Experienced in managing social and support projects, customer service, and medical records processing, with a strong focus on communication and teamwork.
Principais conquistas
- Managed and evaluated a psychological care project for people with disabilities.
- Supervised and led a customer service team at Ibex BPO.
- Handled medical records requests and immigration application processes.
Experiência
Project Coordinator
My Right “Los Pipitos”
2013 - 2016
Psychological care of people with disabilities, Implementation, evaluation and monitoring project
Customer Service / CSAT Analyst
OneLink BPO
Customer Service agent
Ibex BPO
2017 - 2019
handling chats and calls
Tier 2 Manager & Team Supervisor
Ibex BPO
2019 - 2023
Application Specialist: Immigration
Lisinski Law
2023 - 2024
Intake Specialist/Medical Records Request
Legal Soft / Ramos Law
2024 - 2025
Habilidades
CommunicationCustomer ServiceProject ManagementMedical Records Management
Publicado na CazVid - 17 de mai. de 2026