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Elmer
Customer Service Representative
Contato
Guatemala City, Guatemala, Guatemala
Disponível na CazVid
Competências
Project ManagementAvanzado
Applied project management methodologies to oversee project lifecycle from initiation to delivery.
Team LeadershipIntermedio
Managed diverse teams, motivating members to achieve project goals efficiently.
Client CommunicationAvanzado
Maintained ongoing communication with clients to ensure project alignment and satisfaction.
Risk ManagementIntermedio
Identified potential project risks and developed mitigation strategies.
Formação acadêmica
Audio Engineering
Universidad del Valle de Guatemala
Completed Present
Systems Engineering
Universidad Mariano Gálvez de Guatemala
Completed 2017
Resumo
Seasoned project management professional with over a decade leading successful tech projects.
Principais conquistas
- Led cross-functional teams to deliver projects on time and within budget.
- Streamlined project workflows resulting in increased team efficiency.
- Managed client relationships and secured repeat business.
Experiência
Customer Service Representative
Atento Guatemala
2021 - 2023
Health and medical insurance for 65+ elder people
Customer Service Representative
Communications Star Alorica
2017 - 2019
Delivery and shipping Customer Service Representative
Customer Service Representative and Tech Support
Conduent Business Services de Guatemala
2019 - 2021
Sim card activations and Mobile devices support.
Customer Service Representative
Everise
2023 - 2024
Health and medical insurance for 65+ elder people
University Student Insurance Auditor
Zero Variance - Temporary
2025
Customer Service Representative
Teleperformance
2024
Billing and Upsales
Habilidades
Project ManagementTeam LeadershipClient CommunicationRisk Management
Publicado na CazVid - 17 de mai. de 2026