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Elba
Junior Sales Agent at Outsourcing Express
Contato
Competências
Skilled in resolving conflicts and providing exceptional service in banking environments.
Experienced in guiding clients through investment processes and stock market education.
Proficient in identifying issues and implementing effective solutions in high-pressure situations.
Strong collaborator with a track record of working effectively in diverse teams.
Able to coordinate initiatives that benefit the community and enhance organizational impact.
Formação acadêmica
Idiomas
Resumo
Results-driven professional with a background in sales coaching and customer service in banking. Proven ability to enhance client experiences and resolve conflicts effectively.
Principais conquistas
- Coached international clients in stock market investment processes, enhancing their trading knowledge.
- Resolved customer conflicts effectively in banking services, improving client satisfaction.
- Provided comprehensive banking information to clients, streamlining their application processes.
Experiência
Junior sales agent
Coaching in the process of investing in the stock market and trading knowledge guide for international clients such as South Africa, England and Canada
Customer Service Representative
Customer service in banking services, resolution of conflicts and disputes, providing general information on bank statements to customers.. Provide banking information to clients applying for social programs in different parts of the United States and assist in activations and security code changes.. Customer service representative for creditor customers of pest control services, general inquiries solver.. Troubleshooting and customer retention. Group coordinator and assistant. Emails support agent.. Inbound solutions representative, outbound billing support agent, sales support translator.