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Edwing
Operations Team Lead
Contato
Competências
Led and empowered teams to achieve operational excellence and professional growth.
Developed expertise in quality assurance processes to maintain high service standards.
Delivered exceptional client support, resolving inquiries and building customer loyalty.
Transformed operational challenges into opportunities by streamlining workflows.
Gained in-depth understanding of the BPO industry through SME and leadership roles.
Formação acadêmica
Idiomas
Resumo
Experienced team leader with a strong background in customer service, quality assurance, and BPO operations. Skilled in optimizing processes, fostering collaboration, and enhancing team productivity through effective leadership and industry expertise.
Principais conquistas
- Led teams at Inspiro to promote collaboration and innovation, fostering talent development.
- Advanced from Customer Service to Quality Assurance and Operations Leadership, broadening skill set.
- Served as Subject Matter Expert, deepening industry knowledge and leadership abilities.
Experiência
Operations Team Lead
Inspire and empower teams to reach their full potential through effective leadership and communication., Promote collaboration and innovation while focusing on talent development and professional growth., Transform challenges into opportunities by optimizing processes and fostering a creative work...
QA-Quality Assurance representative
Promoted to the QA department to enhance skills and provide exceptional service., Developed a strong understanding of quality assurance processes and methodologies., Collaborated with team members to ensure high standards in service delivery.
SME-SUBJECT MATTER EXPERT
Served as a Subject Matter Expert at Inspiro, gaining in-depth knowledge of the BPO industry., Developed leadership skills through roles as a team lead and team player, fostering a collaborative environment., Demonstrated a strong passion for helping colleagues, enhancing team dynamics and...
Costumer service representative
Delivered exceptional customer service, ensuring client satisfaction and loyalty., Developed strong communication skills to effectively resolve customer inquiries and issues., Contributed to Inspiro's mission of providing top-notch customer support in Managua, Nicaragua.