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Edin
Freelance Customer Support Specialist
Contato
Competências
Built quantitative models to forecast revenues, expenses, and profitability for strategic planning.
Prepared and analyzed monthly, quarterly, and annual financial reports for executive review.
Utilized Excel and SQL to analyze financial data and identify trends.
Supervised and mentored junior analysts to enhance team productivity.
Utilized advanced Excel functions to automate reporting processes.
Formação acadêmica
Resumo
Experienced financial analyst specializing in corporate finance, reporting, and modeling.
Principais conquistas
- Managed monthly financial reporting and analysis for multiple departments, increasing reporting efficiency
- Developed and maintained complex financial models to support strategic decision-making
- Led a team of 3 junior analysts in preparing quarterly budget forecasts
Experiência
Logistics Coordinator
Managed reefer departure orders for U.S. nationwide logistics company, Prime Inc., Assisted drivers and verified critical data, including shipper/receiver info, temperature logs, weight, and delivery schedules., Accurately recorded shipment details and supported time-sensitive logistics operations., Contributed to process efficiency by maintaining real-time communication with U.S.-based teams.
Sales & Retention Representative (Cruise & Flight)
Certified Vacation Planner responsible for handling guest calls, bookings, and inquiries., Successfully managed retention calls by offering guests complimentary souvenirs, room upgrades, or travel certificates to avoid cancellations., Promoted travel upgrades and second-trip incentives, increasing customer loyalty and repeat business., Maintained high satisfaction scores and exceeded sales targets.
Customer Service Representative
Provided billing assistance and technical support for various devices., Handled customer orders, resolved service issues, and recommended suitable service packages., Ensured accurate and timely processing while maintaining a friendly and professional approach.