Dylan

Freelance / Independent Bilingual Collections Specialist

Handled inbound and outbound calls in both English and Spanish to collect past-due and on-time payments., Managed communications through phone, email, and text to assist clients with payment inquiries., Ran delinquency reports to identify overdue accounts and initiate recovery actions., Negotiated and arranged payment plans for qualifying customers, ensuring compliance with company policies., Contributed to reducing delinquent accounts while maintaining strong customer relationships.

Bilingual Maintenance Coordinator / Property Manage

Coordinated property maintenance requests using Zendesk, SmartWebs work order system, and Google Chat., Managed tenant inquiries and resolved maintenance issues efficiently to ensure customer satisfaction., Oversaw scheduling of repair and maintenance vendors, ensuring timely completion of work orders., Maintained accurate records of property operations and follow-ups through email and call systems., Provided consistent communication between tenants, contractors, and management to streamline processes.

Conduct outbound sales calls to convert prospects into clients for an-internet services company., Manage client acquisition and retention., Process payments through the telephone system.

Conducted commercial calls to promote and sell solar panel installation services., Handled client negotiations and prepared quotations., Managed a nationwide client portfolio.

Provided customer support for AutoZone accounts., Assisted with vehicle maintenance and repair-related inquiries., Resolved customer issues promptly and effectively.

Answered inbound calls for campaigns including FedEx., Assisted clients with delivery delays and service issues., Resolved inquiries efficiently to avoid escalations or callbacks., Maintained customer satisfaction while adhering to company protocols.