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Diego
ICT Technician, Infrastructure & Support
Contato
Competências
Experiencia demostrada en LAN.
Experiencia demostrada en WAN.
Experiencia demostrada en Enterprise Wi-Fi.
Experiencia demostrada en Ubiquiti UniFi.
Experiencia demostrada en MikroTik routers and switches.
Formação acadêmica
Resumo
ICT Technician, Infrastructure & Support buscando nuevas oportunidades
Experiência
ICT Technician, Infrastructure & Support
Administer support for the foundation's MikroTik core router and access switches; took part in the initial configuration alongside vendor specialists and completed MikroTik configuration courses.. Handle approximately 40 support tickets per week in Helix and Trello, personally resolving roughly 90% (the Head of ICT supports the remainder), supporting approximately 150 users across four locations.. Provide remote support to the three branch locations using Microsoft Quick Assist.. Administer Microsoft 365 through the admin console: create users, configure mail accounts, assign licenses and manage security settings.. Support the Windows Server that runs Active Directory and provides connectivity for the foundation's financial system, SIGAME.
IT Consultant & Founder
Provide about 50% of client support remotely through AnyDesk, and the rest on site.. Have provided IT support for Asistech's offices for seven years, the longest client relationship; Tpareja Broks has been a client for four.
Head of Systems
Administered the FortiGate firewall installed and configured by Telconet: managed users and monitored the established rules, while Telconet's support department handled rule parameterization and security configuration.. Administered Active Directory on Windows Server 2008 R2, assigning and configuring the client computers that connected to the server and database of the SAR business system.
IT Support Technician
Supported LAN, WAN and Wi-Fi networks, Linux servers, email and the corporate proxy.
IT Department (sole person in charge); joined as a slot-machine technician
Was the sole person in charge of the IT Department from 2006, after joining as a slot-machine technician.
Computer sales and technical work
Sold computers and moved into technical work.