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Diego
Customer Advocate
Contato
Competências
Delivered friendly, knowledgeable support to resolve customer issues and improve satisfaction.
Assisted end-users with troubleshooting, hardware, and software configuration.
Engaged customers in personal sales efforts, tracking down merchandise and enhancing store interactions.
Addressed and resolved various customer and technical issues efficiently.
Formação acadêmica
Idiomas
Resumo
Experienced in resolving customer concerns across telecom, retail, and technical environments.
Principais conquistas
- Resolved complex account and service issues at AT&T, maintaining high customer satisfaction.
- Provided personalized support to clients as Car Sales Consultant, enhancing sales and customer experience.
- Configured hardware and software for new workstations, supporting end-user technical needs.
Experiência
Customer Advocate
Researched and resolved account and service problems with friendly, knowledgeable support., Supported call center associates by taking one escalated calls, handling complex concerns and achieving customer satisfaction targets.
Car Sales Consultant
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction., Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Tech Support
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks., Configured hardware, devices and software to setup workstations for employees.