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Diego
Customer Service
Currículo em vídeo
Contato
Competências
Delivered customer support for multiple campaigns, ensuring client satisfaction
Provided technical assistance related to telecommunications during inbound support calls
Handled customer interactions in both English and Spanish across different campaigns
Engaged in customer interactions that supported sales and lead generation activities
Experience in managing collections processes within customer service roles
Formação acadêmica
Idiomas
Resumo
Dedicated customer service specialist with expertise in technical support and bilingual communication.
Principais conquistas
- Gained extensive experience in inbound customer service and technical support for major campaigns such as Western Union and Verizon Wireless
- Provided bilingual customer service in English and Spanish, handling a variety of customer needs and issues
- Progressed through roles focusing on customer-centric solutions, technical assistance, and sales support
Experiência
Customer Service Rep.
Campaigns: Western Union, Metro PCS, Inbound Customer Service and Tech Support in English
Tech Support Rep/Customer Service Rep
Campaign: VERIZON WIRELESS, Inbound Tech Support and Cust Svc in English
Customer Service Rep
Campaign: HOME DEPOT, Inbound Cust Svc in Spanish and English calls